Sunday Reflections: Just tired of the struggle
Here we are. At about a month and a half of being homeless. Nothing has gotten better. I’m still living an existence of uncertainty, and living in uncertainty means living in fear. I haven’t had a feeling of being safe in a long time. You would think that I’m gettingContinue Reading
Mall Cop Confessions: This remains our #1 weapon on the job
For entertainment purposes only The number one weapon of the security professional today, is the same weapon it was 30 years ago. Heck, 50 years ago. Think you’ve got it figured out? Great. No? I’ll give you some more clues. You’ve heard the famous phrase “Observe and Report”. We hearContinue Reading
Mall Cop Confessions: How to talk to the rule breakers
For entertainment purposes If I had my way, I’d never have to talk to rude customers who are breaking the rules at our posts. But then we’d all probably out of work. Communication with bad guests is part of the job. It also might be one of the tougher partsContinue Reading
Mall Cop Confessions: How to communicate with the media
This is a funny post for me, because I’ve lived on both sides of the fence on this issue. For years I was credentialed media and dealt with security all of the time. After selling my first blog, I started doing more security work and acted as the gatekeeper. ThereContinue Reading
Mall Cop Confessions: Big Tik Tok Problems
Tik Tok can be fun. You can watch those mini videos for hours and a lot of you do each and every day. But for retail security officers, Tik Tok is a nightmare. When this app got big a couple of years ago, it automatically made all of our jobsContinue Reading
Mall Cop Confessions: The Lost Art Of Report Writing
Hey. Call me a nerd. I love report writing. Maybe it’s because I used to have a news blog, or my position as a struggling writer now. But I appreciate the craft of documenting events using words. The problem is that a lot of other guards don’t like reports. It’sContinue Reading
Mall Cop Confessions: Dealing with salesman and other solicitors
For entertainment purposes: Shopping centers draw all kinds of people. These are individuals who are not there to shop. They are there for everything from selling their own stuff, to building a following, to simply being an agent of chaos. Most non employees need permission from management to do outsideContinue Reading
Mall Cop Confessions: Lost Children And What To Do
For entertainment purposes only There are few more serious situations in retail security than a lost child. It’s a “drop everything” situation that demands your full attention. We’re going to tackle this difficult subject from both angles. The perspective of the parent and the perspective of the child. They bothContinue Reading
Mall Cop Confessions: Dog in a hot car
For entertainment purposes only My goodness. You’ve never seen such a panic than the subject we’re about to talk about. Not drugs in the bathroom. Not smoke from a trash can or the smell of smoke from a room. Not even an ill customer at the front of a store.Continue Reading
Delaware should move quickly to establish Department of Veterans Affairs
Legislation that would create a Department Of Veterans Affairs has been proposed by Delaware lawmakers and we should encourage that lawmakers move quickly to make this a reality (story HERE). This new department would inherit departments made to help veterans that are currently under the Secretary of State. It wouldContinue Reading